Frequently Asked Questions
Looking for a quick answer to a problem? Try using our FAQ section. Inside you will find answers to the questions asked most often about our products. If you can not find what you are looking for here, visit the Interactive HelpDesk.

Chloride Utilities / Patches
Problems are diagnosed, fixed, and updates are posted here. Usually a Service Information Bulletin will document the reason for the fix.

Release Notes
During the development of products many changes are made. These files list the changes to each product from version to version. Use these to answer specific questions about version specific features and other questions.

Supplimental Installation Notes
These documents outline installation procedures for our software/hardware. Typically they are specific to a particular UPS type.

Technical Notes
Supplemental guides to using our software. They are extensions to the User Manual and other product documentation. For example, information such as detailed installation guides and protocol/standards documents can be found here.

Third Party Utilities / Patches
Files of this type are programs that can be used in conjunction with our software. These are not updates as much as they are additional programs/scripts that may be required to use our software in certain situations.